Welcome to Thebackyarddirect! We’re so glad you’ve found our online store, where we offer home improvement to help you look and feel your best. By using our website https://thebackyarddirect.com/ (the "Site") or making a purchase, you agree to the terms outlined below.
If you have any questions about these terms, feel free to contact us at support@thebackyarddirect.com.
By visiting or shopping on our Site, you’re agreeing to follow these Terms of Service and our Privacy Policy. If you don’t agree with any part of these terms, we kindly ask you not to use the Site.
We may update these Terms of Service occasionally, so we recommend checking back from time to time. If you keep using the Site after any updates, it means you accept the new terms.
We work hard to provide accurate descriptions and images of all our products. However, if you notice anything that doesn’t seem right, please let us know at support@thebackyarddirect.com, and we’ll take care of it.
All prices are listed in U.S. Dollars (USD) and are subject to change without notice. If there’s a pricing error on your order, we’ll contact you with the correct price and let you decide whether to proceed or cancel.
Occasionally, we’ll run sales or special promotions. These offers are available for a limited time and subject to availability. We’ll include any specific terms and conditions for these promotions when they’re announced.
Once you place an order, we’ll send you a confirmation email with all the details. Please review this carefully to make sure everything looks correct.
We accept major credit and debit cards as well as other payment methods listed on our checkout page. Payments are processed securely through trusted third-party providers. By entering your payment details, you agree to their terms and policies.
Orders placed by 5:00 PM (EST) will be processed the same business day. If you order after that, we’ll handle it on the next business day.
We’re happy to offer free shipping on all orders within the United States. Right now, we don’t ship internationally.
Sometimes things happen—like bad weather or carrier delays, that can affect delivery times. While we do our best to get your order to you quickly, we can’t be held responsible for delays caused by factors outside our control.
We want you to love your purchase! If you don’t, you can return items within 30 days of receiving them. For more information on how to start a return, check out our Return and Refund Policy.
At the moment, we don’t offer direct exchanges. If you need a different item, please return your original purchase and place a new order.
Setting up an account with us makes shopping easier. To do this, we’ll ask for some basic information like your name, email, and payment details. Please make sure everything is accurate and up to date.
You’re responsible for keeping your account details (like your password) private. If you suspect unauthorized access, reach out to us right away at support@thebackyarddirect.com.
Everything on this Site—images, text, logos, graphics, and product designs—belongs to Thebackyarddirect and is protected by copyright laws. Please don’t copy or use any of our content without getting our written permission first.
We do our best to provide a seamless shopping experience, but we can’t promise everything will always be perfect. To the fullest extent allowed by law, Thebackyarddirect is not responsible for any indirect, incidental, or special damages related to using our Site or shopping with us.
When using our Site, you agree not to:
These Terms of Service are governed by the laws of the United States and the State of Wyoming.
If you have a problem, we’re here to help! Reach out to us at support@thebackyarddirect.com, and we’ll do our best to resolve it. If we can’t find a solution, disputes will be handled through binding arbitration in Wyoming.
If you have any questions about these Terms of Service or need further assistance, please feel free to reach out to us:
Thank you for shopping with Thebackyarddirect!