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Privacy policy

At Thebackyarddirect, your privacy matters to us. We want you to feel confident that your personal information is handled responsibly and securely every time you shop with us. This Privacy Policy explains how we collect, use, protect, and manage your data.

By visiting our website, https://thebackyarddirect.com/, or making a purchase, you agree to the practices outlined here. If you have any questions or concerns, don’t hesitate to contact us at support@thebackyarddirect.com.

1. What Information We Collect

We’re committed to being upfront about the information we collect and why.

Information You Provide

When you interact with us, whether it’s making a purchase, signing up for our newsletter, or contacting us, we may collect:

  • Your name
  • Email address
  • Phone number
  • Shipping and billing addresses
  • Payment information (processed securely via a payment gateway)

Information We Collect Automatically

As you browse our website, we gather some additional information using cookies and tracking technologies:

  • Your IP address
  • Browser type
  • Device type
  • Pages you visit and how long you stay on them

This helps us understand how visitors use our site so we can improve your experience.

2. How We Use Your Information

Your information is only used to make your experience with us better. Here’s how:

  • Processing Orders: To get your orders processed quickly and delivered on time.
  • Customer Support: To help with questions, returns, or any issues.
  • Improving Your Experience: To personalize your shopping journey and recommend products we think you’ll love.
  • Marketing: With your permission, we’ll send updates, promotions, and exclusive offers.
  • Fraud Protection: To keep your account safe and prevent unauthorized access.

3. How We Keep Your Data Safe

Protecting your personal information is a priority for us. We use industry-standard security measures, like encryption, to safeguard your data. However, while we do everything we can to protect your information, please remember that no method of online transmission is 100% secure.

4. When We Share Your Information

Your privacy is important to us, and we never sell, rent, or trade your personal information. We only share it in the following situations:

  • With Service Providers: We work with trusted partners to handle payments, ship orders, and assist with marketing. They only have access to what’s necessary to do their job and must keep your information secure.
  • For Legal Reasons: We may disclose information if required by law or to protect our rights, prevent fraud, or respond to legal obligations.
  • Business Changes: If our business is sold, merged, or reorganized, your data may be transferred as part of the process. We’ll notify you of any major changes.

5. Cookies and Tracking

Cookies make your browsing experience smoother by helping us remember your preferences and improve our website.

Types of Cookies We Use

  • Essential Cookies: These are necessary for basic functions, like keeping your cart items saved.
  • Performance Cookies: These help us see how you use the site so we can make improvements.
  • Targeting Cookies: These allow us to show you more relevant ads and content based on your browsing.

You can manage or disable cookies in your browser settings. Keep in mind that some website features may not work properly without them.

6. Your Rights

We believe you should have control over your personal data. You have the right to:

  • Access Your Data: Request a copy of the personal information we hold about you.
  • Update Your Info: Correct inaccurate or incomplete details.
  • Delete Your Data: Request that we delete your personal information, where legally allowed.
  • Opt Out of Marketing: Unsubscribe from promotional emails by clicking the link in the email or contacting us directly.
  • Data Portability: Request a copy of your data in a format you can share with another service provider.

To exercise your rights, email us at support@thebackyarddirect.com.

7. Third-Party Links

Sometimes, we may link to third-party websites. These sites have their own privacy policies, so we recommend reviewing them. We’re not responsible for how they handle your data.

8. Children’s Privacy

Our website isn’t meant for anyone under 18. We don’t knowingly collect data from children. If we find out we’ve collected information from someone under 18, we’ll delete it.

9. Updates to This Policy

We may update this policy from time to time. Any changes will be posted here with the new Effective Date. We encourage you to check back regularly to stay informed about how we protect your data.

10. Contact Us

Your privacy matters to us, and we’re here to help if you have any questions or concerns about this Privacy Policy or how we handle your data.

  • Email: support@thebackyarddirect.com
  • Phone: +1 (844) 699-0285
  • Business Hours: Monday – Friday, 09:00 am – 05:00 pm (EST)
  • Address: 1021 E Lincolnway, Suite #7103, Cheyenne, WY 82001, United States

Thank you for trusting Thebackyarddirect with your personal information. We’re committed to safeguarding your privacy while delivering an exceptional shopping experience!