We're Here to Help you! At Thebackyarddirect, we’re dedicated to providing great customer service. Whether you have questions about our products, need assistance with an order, or just want to learn more about us, our team is here for you.
Our Business Hours:
You can reach us during the following hours:
- Monday to Friday: 9:00 AM - 5:00 PM (EST)
Response Time:
We aim to respond to all inquiries within 24-48 hours on business days (Monday through Friday).
Our Location:
Thebackyarddirect Headquarters
1021 E Lincolnway
Suite #7103
Cheyenne, WY 82001,
United States.
How Can We Assist You?
Customer Support:
If you need help with a product, shipping, or just have a general question, feel free to email us at:
✉ Email: support@thebackyarddirect.com
Order Inquiries & Returns:
For any questions about your order, including tracking, returns, or exchanges, please reach out to our customer service team at:
✉ Email: support@thebackyarddirect.com
Phone Support:
If you’d rather speak with someone directly, give us a call:
📞 Phone: +1 (844) 699-0285
(Available Monday - Friday, 9:00 AM - 5:00 PM EST)
