Welcome to Thebackyarddirect! We’re so glad you’ve chosen to shop with us. Our Shipping Policy explains everything you need to know about shipping options, delivery times, and costs to make your experience easy and stress-free.
We’re proud to offer FREE SHIPPING on all orders within the United States, with no minimum purchase required. Fast, reliable delivery to your doorstep is just part of what makes shopping with Thebackyarddirect special.
Our standard “Free Shipping” method is available for all domestic orders.
We work hard to process and ship your order as quickly as possible.
You’ll receive a confirmation email with tracking details (if applicable) once your order is on its way so you can follow its journey.
After processing, your order will be shipped to the address you provided during checkout.
Note: Delivery times may vary due to unexpected factors like weather, holidays, or carrier delays.
We currently ship within the United States, including all 48 states and U.S. territories. Unfortunately, we’re not able to ship to Alaska, Hawaii, or international locations at this time. Thanks for your understanding
While we aim to deliver your order on time, there may be occasional delays due to:
If we anticipate any significant delay, we’ll notify you as soon as possible.
Once your order has shipped, we’ll send you an email with a tracking number (if available).
Keep in mind that it may take up to 24 hours for tracking details to appear in the carrier’s system after your order is shipped.
To avoid delays, please double-check that your shipping address is complete and accurate at checkout.
If you realize there’s a mistake, contact us right away at support@thebackyarddirect.com, and we’ll do our best to update it before your order ships.
Note: Once your order has shipped, we won’t be able to make changes to the address.
If your package is damaged during shipping or doesn’t arrive, let us know at support@thebackyarddirect.com. Include your order number and details about the issue so we can resolve it quickly.
We’ll work with the carrier to address the problem and make sure you get your order in perfect condition.
Since shipping is always free, we don’t offer refunds for shipping costs in cases of returns, cancellations, or issues. However, if the problem is due to a mistake on our part, like a defective or incorrect item, we’ll take care of it at no extra cost to you.
If you have any questions about our shipping policies, or if you need further assistance, please feel free to reach out to us. We’re here to help!
Thanks for shopping with Thebackyarddirect! If you have any questions about shipping or your order, feel free to reach out to us at support@thebackyarddirect.com. We’re here to help!