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Shipping policy

Welcome to Thebackyarddirect! We’re so glad you’ve chosen to shop with us. Our Shipping Policy explains everything you need to know about shipping options, delivery times, and costs to make your experience easy and stress-free.

Shipping Method: Free Shipping

We’re proud to offer FREE SHIPPING on all orders within the United States, with no minimum purchase required. Fast, reliable delivery to your doorstep is just part of what makes shopping with Thebackyarddirect special.

Our standard Free Shipping” method is available for all domestic orders.

Order Processing Time

We work hard to process and ship your order as quickly as possible.

Processing Details

  • Order Processing Time: Orders are processed within 0-5 business days during our business hours:
    Monday to Friday, 9:00 AM – 5:00 PM (EST).
  • Order Cut-Off Time: Orders placed after 5:00 PM (EST) will be processed on the next business day.

You’ll receive a confirmation email with tracking details (if applicable) once your order is on its way so you can follow its journey.

Shipping & Delivery Time

After processing, your order will be shipped to the address you provided during checkout.

Delivery Timeframe

  • Transit Time: Once shipped, your order should arrive within 5-10 business days, depending on your location.
  • Total Delivery Time: From the moment you place your order, you can expect delivery within 5-15 business days, including both processing and shipping time.

Note: Delivery times may vary due to unexpected factors like weather, holidays, or carrier delays.

Shipping Locations

We currently ship within the United States, including all 48 states and U.S. territories. Unfortunately, we’re not able to ship to Alaska, Hawaii, or international locations at this time. Thanks for your understanding

Shipping Delays

While we aim to deliver your order on time, there may be occasional delays due to:

  • Weather conditions
  • Holidays
  • Shipping carrier delays (e.g., USPS, UPS, FedEx)

If we anticipate any significant delay, we’ll notify you as soon as possible.

Tracking Your Order

Once your order has shipped, we’ll send you an email with a tracking number (if available).

Tracking Info

Keep in mind that it may take up to 24 hours for tracking details to appear in the carrier’s system after your order is shipped.

Order Issues and Address Changes

To avoid delays, please double-check that your shipping address is complete and accurate at checkout.

Changing Your Address

If you realize there’s a mistake, contact us right away at support@thebackyarddirect.com, and we’ll do our best to update it before your order ships.

Note: Once your order has shipped, we won’t be able to make changes to the address.

Damaged or Lost Packages

If your package is damaged during shipping or doesn’t arrive, let us know at support@thebackyarddirect.com. Include your order number and details about the issue so we can resolve it quickly.

Resolution

We’ll work with the carrier to address the problem and make sure you get your order in perfect condition.

Refunds for Shipping Costs

Since shipping is always free, we don’t offer refunds for shipping costs in cases of returns, cancellations, or issues. However, if the problem is due to a mistake on our part, like a defective or incorrect item, we’ll take care of it at no extra cost to you.

Contact Us

If you have any questions about our shipping policies, or if you need further assistance, please feel free to reach out to us. We’re here to help!

  • Email: support@thebackyarddirect.com
  • Phone: +1 (844) 699-0285
  • Business Hours: Monday – Friday, 09:00 am – 05:00 pm (EST)
  • Address: 1021 E Lincolnway, Suite #7103, Cheyenne, WY 82001, United States

Thanks for shopping with Thebackyarddirect! If you have any questions about shipping or your order, feel free to reach out to us at support@thebackyarddirect.com. We’re here to help!