Frequently Asked Questions
What Currency Are the Prices Displayed On the Site?
All prices are displayed in USD.
How Do I Place an Order?
To place an order, select your preferred style on the product page, then click the “Add to Cart” button. Follow the steps to complete your order, and we’ll take it from there. You’ll receive an email notification when your order is on its way.
What Payment Options Do You Accept?
We accept American Express, Visa, MasterCard, and Discover.
Will I Receive a Tracking Number?
Yes, once your order ships, we’ll send you a tracking number via email. You can also track your order by clicking on “Tracking” in the Main Menu. If you don’t receive a tracking email, please reach out to us so we can provide the information.
When Will My Order Ship?
We aim to process orders as quickly as possible. Production typically takes 0-5 days, after which shipping takes approximately 5-10 business days.
Can I Return My Order If I Am Not Satisfied?
We offer a 100% money-back guarantee for defective or damaged products. You have 30 days to return the item for a full refund. Please note, the cost of return shipping is your responsibility. Once we receive the item, we’ll process the refund. Be sure to include your name and order number with the returned item.
Note: If your order is in transit, please wait for it to arrive before initiating a return.
Can I Cancel My Order?
To cancel or change your order, please email us at support@thebackyarddirect.com within 24 hours of placing the order. Include your full name and order number. If the order has already shipped, please use our return process for a refund.
What If I Entered an Incorrect Address?
If you provided the wrong address, please reply to your order confirmation email or email us with the correct address within 24 hours of placing your order. No refunds are provided for incorrect addresses submitted after this period.
How Long Does Shipping Take?
Shipping typically takes 5-10 business days from the date your order is shipped. Please note that delivery times may vary depending on the handling time and your location.
When Will My Card Be Charged?
Your card will be charged immediately after the order is successfully placed.
Is My Personal Information Secure?
We follow the highest industry standards to protect your personal information. All transactions are encrypted using SSL technology to ensure the security of your payment information. Your credit card details are used only for the transaction and are not stored afterward.
What If I Have a Question Not Answered Here?
We’re here to help! Please email us at support@thebackyarddirect.com with your question. To receive a prompt response, include your order number and clearly describe your issue.
My Tracking Number Isn’t Working
Tracking numbers may take 1-2 days to become active in the shipping carrier's system. If it still doesn’t work after this period, please contact the shipping carrier or reach out to us for further assistance.