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Payment Policy

At Thebackyarddirect, we’re dedicated to giving you a smooth and secure shopping experience. Below, you’ll find all the details about our payment options, billing process, and security practices to help make your purchase stress-free.

1. Accepted Payment Methods

We offer a variety of secure and convenient ways to pay:

Credit & Debit Cards

  • Visa
  • MasterCard
  • American Express
  • Discover
  • Diners Club

2. Order Processing & Payment Timing

Order Cut-off Time

  • Orders placed before 5:00 PM EST are processed the same business day.
  • Orders placed after 5:00 PM EST are processed the next business day.

Payment Authorization

We authorize payment as soon as you place your order to confirm funds are available. Your order will ship once the payment has been processed and cleared.

3. Sales Tax

We calculate sales tax based on the state and local tax laws of your delivery address. The exact amount will be added to your total during checkout.

4. Currency

All transactions are processed in USD (United States Dollar). Prices on our website and your total charges at checkout will also be in USD.

5. Security & Privacy

Your safety is our priority. We use top-notch security measures to protect your personal and payment information.

SSL Encryption

Our site uses SSL (Secure Socket Layer) encryption to ensure your data is safe.

6. Payment Declines & Errors

If your payment doesn’t go through, don’t worry!

Here’s What to Do:

  1. Double-check your payment details and try again.
  2. If it still doesn’t work, contact your bank or payment provider.
  3. You can also reach out to us at support@thebackyarddirect.com, and we’ll be happy to help.

7. Fraud Prevention

To keep your shopping experience safe, we take steps to prevent fraudulent transactions:

  • We may cancel or hold orders that seem suspicious or have inconsistent payment details.
  • If additional verification is needed, we’ll contact you directly.

8. Order Confirmation & Receipts

Once your payment is processed, you’ll get an order confirmation email with all your order details and a receipt. If you have any questions, just let us know!

9. Promotions, Discounts & Gift Cards

Promotions & Discounts

If you have a promo code, enter it at checkout to apply the discount. Make sure the code is valid and entered in the correct field.

Gift Cards

We don’t offer gift cards at the moment, but we’re working on it and hope to introduce them in the future.

10. Contact Information

If you have any questions about our payment policies or need help with your payment, don't hesitate to reach out:

  • Email: support@thebackyarddirect.com
  • Phone: +1 (844) 699-0285
  • Business Hours: Monday – Friday, 09:00 am – 05:00 pm (EST)
  • Address: 1021 E Lincolnway, Suite #7103, Cheyenne, WY 82001, United States

11. Changes to Payment Policy

We may update this Payment Policy from time to time to reflect changes in our practices or legal requirements. We will notify customers of any significant updates by posting an updated version on this page.

Thank you for shopping with Thebackyarddirect.com! We're committed to providing you with a secure and seamless shopping experience. If you have any further questions about payments or checkout, please don’t hesitate to contact us.